Product Overview

DentalFlo AI is the world's first autonomous intelligence layer for dental — she doesn't just answer calls, she runs the front desk. Flo handles inbound calls, missed call recovery, SMS and web conversations, appointment booking, cancellations, and rescheduling, operating 24/7 with natural, human-like conversation. But she goes further than a receptionist: she surfaces revenue opportunities, drives patient reactivation and recall campaigns, and gives practices real-time visibility into performance — all while working natively inside Dentally, so nothing sits outside the systems teams already use.

Analyse. Build. Execute. Our AI has hands.

Dental clinics lose an average of 30–40% of inbound calls. Each missed call represents lost revenue — typically £160–£400 per appointment left uncaptured. Overwhelmed reception teams can't keep up during peak hours, after hours, or when short-staffed — and every missed call, unanswered message, or unconfirmed booking chips away at the chair being filled.

It's not just inbound calls that fall through the cracks. Outbound follow-up — recalls, reactivations, unaccepted treatment plans, waitlist fills, post-treatment check-ins — is time-consuming, manual, and almost always the first thing to slip when the front desk gets busy. Staff simply can't consistently work through every overdue patient, every unconfirmed treatment plan, or every cancelled slot on top of answering the phones — so recoverable revenue sits dormant, uncontacted, month after month.

The Flo solution:

DentalFlo AI is the world's first autonomous intelligence layer for dental — she doesn't just answer the phone, she runs the front desk end-to-end, so no opportunity is ever lost to a ringing phone, an overwhelmed team, or a follow-up that never happened.

• FloAgents — voice, SMS, and web agents that answer every call, message, and web enquiry 24/7, with natural conversation and real-time Dentally booking
• FloReach — the outbound engine that autonomously runs missed call recovery, recalls, reactivations, waitlist fills, and unaccepted treatment plan follow-ups, holding real two-way conversations and booking on her own — set and forget, covering every patient your team never had time to reach
• FloConnect — connects Flo natively into the Dentally ecosystem, so every conversation and booking syncs in real time with no manual double-entry
• FloInsights — surfaces revenue opportunities and performance visibility in real time, showing exactly what's being captured and what's still being missed
• FloTeam — gives your practice a full AI-powered team layer working alongside your staff, not replacing the human touch but making sure nothing falls through the cracks

Analyse. Build. Execute. Our AI has hands.

With Flo, every call is answered, every enquiry is engaged, and every opportunity — inbound or outbound, day or night — is captured.

What outcomes does it deliver?

Flo doesn't just automate conversations — she delivers measurable revenue and efficiency gains that show up in the numbers within weeks.

• Recovers 30–50% of missed calls automatically, turning previously lost enquiries into booked appointments
• Reduces front-desk phone burden by up to 60%, freeing your team to focus on patients in the chair instead of the phone
• Increases booking conversion rates across all channels — phone, SMS, and web — by engaging every enquiry instantly instead of losing it to delay
• Eliminates after-hours missed revenue, capturing bookings around the clock instead of losing them to voicemail or "we'll call back tomorrow"
• Runs all outbound campaigns autonomously — recalls, reactivations, waitlist fills, treatment follow-ups — set and forget, saving your team countless hours of manual calling and chasing
• Delivers a consistent, on-brand patient experience 24/7, with no variance in tone, accuracy, or responsiveness regardless of time of day or staff availability

Proven in the field:

• At Home Farm Dental (UK), Flo logged 809 calls in just over a month, processing 118 appointments since launch, and booked complex NHS and private triage cases in as fast as 72.11 seconds
• At Smile Outlet, Flo engaged 1,121 patients from marketing efforts and booked 830 appointments in 10 months, surfacing £2 million in patient value opportunity
• At Dr Ersoy, Flo answered 321 calls resulting in 98 appointments booked — with 14 booked in the first 24 hours alone

Dentalflo AI answers every inbound call in real time, using natural, human-like conversation to understand why the patient is calling and take the right action immediately — no hold music, no voicemail, no missed opportunity.

• Answers 100% of inbound calls, 24/7, including after-hours, weekends and peak-hour overflow
• Books, reschedules and cancels appointments directly into Dentally in real time
• Handles common patient questions — opening hours, location, pricing, insurance — without staff involvement
• Understands urgency and triages emergency calls, routing them appropriately
• Recognises returning patients and pulls up existing records for a personalised call
• Escalates or transfers to a human team member when a call needs a person

Beyond answering the phone, FloReach — DentalFlo AI's outbound engine — proactively reaches out to patients to recover lost revenue and reduce no-shows, turning missed opportunities into booked appointments without any manual follow-up from your team. She doesn't just send messages: FloReach carries out real two-way conversations, over calls or SMS, and books directly into Dentally on her own — no team member needs to pick up the thread or close the loop.

• Missed call recovery — automatically calls back every unanswered inbound number within minutes, holding a full conversation to rebook the patient
• Appointment reminders and confirmations to reduce no-shows and last-minute cancellations, with patients able to confirm, reschedule, or cancel directly in the conversation
• Recall and reactivation campaigns for overdue check-ups and treatment follow-ups, converting replies into booked appointments end-to-end
• Unaccepted treatment plans — follows up on treatment plans patients never accepted, re-engaging them in conversation and booking them in when they're ready, recovering revenue that would otherwise sit dormant
• Waitlist fill calls — automatically offers cancelled slots to waitlisted patients and books the first to confirm
• Post-treatment check-ins and review requests — checks in on recovery, surfaces concerns, and requests reviews, all without staff involvement

Patient acquisition — turning leads into patients

FloReach doesn't just work your existing patient base — she also operates as a marketing AI agent on autopilot, connecting to your lead channels and social platforms to convert new enquiries into booked patients.

• Connects to lead channels and socials — Facebook, Instagram, Google, web forms, and other enquiry sources — capturing new leads the moment they come in
• Engages leads instantly with two-way conversation, before interest cools or they enquire elsewhere
• Qualifies and nurtures leads through natural conversation, answering questions and handling objections without a human touching the thread
• Books new patients directly into Dentally, converting a cold enquiry into a confirmed appointment with zero manual work
• Runs entirely on autopilot — no marketing team or front-desk staff needed to manage the funnel from lead to booked patient

Flo extends the same front-desk experience to your website, so patients can book without ever picking up the phone. A lightweight chat widget embeds directly into your site, giving online visitors the same 24/7 coverage as your phone line.

• Embeds in minutes — a single line of code, no developer required
• Books, reschedules, and cancels appointments directly into Dentally in real time — no human intervention needed, no following up in the morning
• Answers common patient questions instantly, drawing on the same knowledge base as the phone AI
• Captures after-hours browsers and converts them into confirmed bookings instead of lost enquiries
• Matches your clinic's branding, with tone and appearance fully customisable
• Hands off to a live team member or the phone channel when a conversation needs a human touch (coming next)